Delivery Information

US SHIPPING

All domestic US Shipping will be shipped through USPS. Same day shipping is available for those who place their orders before 1 PM Hawaii Time and purchased items are available. Once an order is shipped, Casual Hawaii will not take responsibility for: lost, misplaced, or stolen orders. All claims and inquires must be taken directly to the USPS, or other shipping carrier that the order was shipped through. We will be happy to assist you by providing the order tracking number or the date we have shipped.

LOCAL PICK UP

This option is only available on the island of Oahu. All local pick ups will be in the location designated by Casual Hawaii. An email will be sent to confirm pick up location and time once we confirm all items purchased are available. We are available to do a Pickup any day at 10:30AM, 2PM, or 5PM, unless otherwise stated. Those who are more than 10 minutes late to the designated time will be charged a delivery fee of $5. Please let us know at least 10 minutes prior if you are going to be late.

LOCAL DELIVERIES

This option is only available on the island of Oahu. Free deliveries for orders over $350. Please inquire for more details.

HOTEL DELIVERIES

Hotel deliveries are available for those visiting the island of Oahu in the Honolulu area. Unfortunately, we are unable to do deliveries to the Ko Olina and Turtle Bay area. We will be charging a delivery fee of $5 as we do have to tip the hotel staff. We only deliver between the hours of 3 PM and 5 PM, due to hotels not accepting deliveries until guests are checked in. If you need the purchased items earlier please let us know. If you like to do a hotel delivery please let us know the following information:
○The hotel you will be staying at
○Hotel check in date
○Guests name the room reservation was made with
○Name of all other guests staying in the same room